Shipping policy
Last updated 4 November 2026
Hydra Club is operated by Applied Longevity Pty Ltd (ABN 43 688 555 973), Clik Collective, 15 Cochranes Road, Moorabbin VIC 3189. This policy forms part of our Terms of Service.
Where we ship
We ship within Australia only.
Order processing
You can order any time. We pack and dispatch Monday to Friday, excluding Victorian public holidays. Orders placed on a weekend or public holiday are dispatched the next business day. During sales and launches dispatch can take a little longer. You'll get an email with tracking when your order leaves us.
Delivery with Australia Post
We ship every order with Australia Post. Delivery times below are as per Australia Post's published guidelines and are counted from the day we dispatch.
| Service | Delivery time | Cost |
|---|---|---|
| Standard | 2 to 4 business days within Victoria, 3 to 6 business days interstate | $10 |
| Express | Next business day to most metro areas, 1 to 3 business days elsewhere | $15 |
| Orders $99 and over | Standard | Free |
These are Australia Post's estimates, not guarantees. Regional and remote areas, including parts of WA, NT and far north QLD, can take longer. We deliver to homes, businesses, PO Boxes and Parcel Lockers.
Subscriptions
Subscription orders ship on your chosen schedule with the same delivery options and prices as one-off orders. You can skip, pause, reschedule or cancel before an order is processed, using the link in your subscription emails or by emailing help@hydraclub.co.
Tracking
Your dispatch email includes an Australia Post tracking number. Tracking can take up to 24 hours to update. If it hasn't moved for a few business days, email help@hydraclub.co and we'll follow it up.
Your address
Please check your delivery address at checkout. We can't redirect a parcel once it has left us. If a parcel comes back because the address was wrong or it wasn't collected, we'll contact you to resend it, and a second shipping charge may apply.
Lost, damaged or wrong items
If your parcel hasn't arrived a few business days after the estimate, or tracking says delivered but you can't find it, email help@hydraclub.co and we'll lodge an enquiry with Australia Post. If your order arrives damaged or isn't what you ordered, email us your order number and photos and we'll arrange a replacement or refund. See our Refund Policy for details.
Sold out items
Occasionally an item sells out after you order. If that happens we'll contact you to offer a refund, a swap or the option to wait for restock, and ship the rest of your order straight away.
Heat and storage
Supplements can be affected by heat, so bring your parcel inside promptly and store products as directed on the label.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.
Contact
Questions about delivery? Email help@hydraclub.co.